All items are sent via EVRI (formally Hermes) or Royal Mail unless stated otherwise, estimated 3-5 working days. *Unfortunately we can not take requests for your preference of how to send your parcel. The decision is made based on time frame we have and the parcel insurance. Please take in to account that there may be delays due to Royal Mail strikes. We do our best to get things to you as quick as possible but once it leaves us, it's out of our hands so please bear with us & we will investigate our end. 

Items will usually be sent within 2 working days of purchase, but this is subject to change. Deliveries to Northern Ireland & the rest of the world may incur additional import duty upon delivery. The customer is responsible for this. *NOTE WE ARE CLOSED ON A MONDAY SO WEEKEND ORDERS AFTER 1PM FRIDAY WILL USUALLY BE SENT THE FOLLOWING TUESDAY*

ALL items require a signature upon delivery. If you are unlikely to be in, please ensure you check for the courier card to inform you of which sorting office your item has been taken to, or when they are likely to deliver. Evri will make 3 attempts before returning the parcel back to us. If you are needing your item quicker then please contact us in the shop directly and we will endeavour to accommodate your needs.

Telephone - 0161 881 7107

Returns Policy

Any item maybe returned within 14 days of receipt of item as per distance selling regulations as follows:

**CHRISTMAS RETURNS POLICY**

Items bought in store & online from 9th Dec 2023 will be eligible for an extended return policy for an EXCHANGE ONLY until 6th January 2024.  Items must be returned with tags, and to the store before or on this date or will be returned to the customer. 

Changed Your Mind?

Contact us by email or phone we will reply to you within 48 hours (not including weekends or bank holidays). Or send your items back to the store along with your completed return slip included in your order.

If goods are found to be used when inspected they will be returned to you at your cost.

We advise that you send your item back via a signed for service. The cost of which you are responsible for.  If you choose not to send via a signed for tracked service we cannot be held responsible for lost items.

Any postage costs incurred when ordering (if your order was less than £150) will not be refunded if item returned.
Item must be complete, unused, unwashed and in original packing with ALL original tags. Items will NOT be accepted without tags attached. They will be returned to you.

Personal items such as swimwear, underwear, and earrings can not be returned for hygiene reasons.

PLEASE NOTE: Customers that request cancellation of an order prior to receiving their goods, maybe charged return costs if the goods have left us. Please note the cancellation request must be acknowledged by us, and this can take up to 48 working hours by email. E.g. If a cancellation request is made on Saturday or Sunday, this may not be acknowledged until Tuesday/Wednesday afternoon (we are closed on Mondays), and goods may have left us In this case, it would be best to phone us 0161 881 7107.

Loss

Occasionally parcels do go missing. This is unfortunate but, thankfully, a rare occurrence. In the event of a missing parcel we will investigate and make a claim with the courier. This can take up 21 working days to settle but we will do our best to make this process as fast and stress free as possible for our customers.

Fair Use

If an unusual pattern of return activity or fraud is detected: e.g your account has a very high level of orders being returned, items returned don't match what you've purchased, or items have been worn and returned then we may take the decision to deactivate your account. If you try to make a purchase your order will be automatically cancelled and no payment will be taken.

If this happens to you and you think we've made a mistake, contact us via email shop@lovelucyboutique.co.uk and we will happily discuss. 

We reserve the right to take legal action if items returned to us do not match items that were originally purchased.

Faulty Goods

Goods found to be faulty will need to be returned to us at the store either in person or by post. Once inspected and IF found to have a fault that is a manufacturing defect then any repair or replacement plus postage costs will be free of charge, or if out of stock/repair is not available a full refund will be issued.

Any item found to have a fault caused by misuse (even unintentional) or wear and tear under the Faulty Goods Act, will incur a repair charge and the customer will be liable for all postage costs.

We aim to process refunds within 5 days of them arriving with us in store, however please allow up to 10 days to recieve your refund.